General conditions of sale

Exclusively for professional clients and businesses (B2B)

1. COMPANY DETAILS AND PURPOSE

In accordance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the ownership of the domain www.forinsectfarming.com is held by:

VILLA INSECT S.L.

VAT Number: B09631706

Email: info@forinsectfarming.com

Phone: +34 601 67 26 33

Business hours: Monday to Thursday 7:00–18:00 | Friday 7:00–15:00 (CET)

2. SCOPE OF APPLICATION AND RESTRICTED ACCESS – PROFESSIONALS ONLY

These General Terms and Conditions of Sale govern exclusively the commercial relationships between VILLA INSECT S.L. (hereinafter "FOR INSECT FARMING") and clients acting as business operators, self-employed professionals, or legal entities in the exercise of their economic activity (hereinafter the "Professional Client").

IMPORTANT NOTICE: Access to and use of the store at www.forinsectfarming.com is restricted exclusively to self-employed individuals acting within their professional capacity and to legal entities (companies, cooperatives, associations, etc.). Sales to end consumers (private individuals) are expressly excluded.

By registering on the platform and placing an order, the Professional Client expressly declares and warrants that:

• They are acting in the exercise of their business or professional activity.
• They hold a valid company or self-employed VAT/tax identification number (CIF/NIF or equivalent), which identifies their economic activity in the insect farming sector or a related field.
• They have read, understood, and fully accept these General Terms and Conditions of Sale.
• They are not purchasing the products as an end consumer or for personal or domestic use.

FOR INSECT FARMING reserves the right to request documentary proof of the client's professional status (e.g. business registration, VAT certificate or equivalent) and to refuse access or cancel orders that do not meet these requirements.

3. PRODUCTS AND SCOPE OF OFFER

The products marketed by VILLA INSECT S.L. under the For Insect Farming brand are designed for use under controlled conditions in professional or industrial insect farming. The company accepts no liability for results arising from improper, non-professional, or unintended use of the products.

Products are distributed nationally and internationally, subject at all times to the health, customs, and transport regulations applicable in each territory. Exports outside the European Union are subject to applicable international health and transport regulations. The Professional Client is responsible for ensuring compliance with all legal requirements in the destination country, including any import licences that may be required.

4. PRICES

All prices published on www.forinsectfarming.com are expressed in euros (EUR). Listed prices do not include Value Added Tax (VAT), which will be itemised and applied in accordance with the tax regulations applicable to each transaction.

Intra-EU transactions: Professional Clients with a valid VAT number registered in the VIES system may benefit from VAT exemption in accordance with EU regulations. The client must provide their intra-community VAT number during the registration or ordering process.

Shipping costs are not included in the listed price and will be calculated before checkout based on the delivery address and conditions. Prices may be modified without prior notice; in all cases, the conditions in force at the time of order confirmation shall apply.

Prices and promotions published on www.forinsectfarming.com are valid exclusively for online orders placed through the website. Discount vouchers or coupons cannot be combined with each other or with other promotional or discounted items, unless expressly stated otherwise.

5. PAYMENT METHODS

The available payment methods will be displayed at the time of checkout:

5.1 Credit or debit card (Stripe)

The Professional Client may securely pay for their order by credit or debit card (Visa, MasterCard, American Express, and others) via the Stripe payment gateway. No sensitive card data will be stored on FOR INSECT FARMING's servers. The order will be processed once payment is confirmed.

5.2 Bank transfer

Upon completing the order, the bank details of VILLA INSECT S.L. will be provided. The order will not be processed until full receipt of the payment amount has been verified. If payment has not been received within 10 calendar days, the order will be automatically cancelled.

5.3 PayPal

Instant payment via PayPal account balance or an associated debit or credit card.

5.4 Invoicing

An invoice will be issued for each order. The Professional Client must accurately complete all fiscal details in the registration form (company name, VAT/tax number, registered address). In B2B transactions between businesses, the consumer protection rights applicable to end consumers do not apply.

All payments and invoices are issued in euros (EUR). For international orders, exchange rate differences and bank charges are the responsibility of the Professional Client. For international transactions, the buyer is responsible for paying all taxes, duties, and charges levied at the destination.

6. SHIPPING, RATES AND DELIVERY CONDITIONS

Shipping costs are not included in the listed price and will be calculated automatically before checkout based on the delivery address. All orders placed on www.forinsectfarming.com constitute a firm purchase request. The contract of sale is concluded at the moment FOR INSECT FARMING confirms receipt of payment and issues the corresponding order confirmation.

6.1 Delivery times

Delivery times depend on the type of product ordered, manufacturing or preparation time, and the distance from the point of origin. Stated timelines are indicative only. Failure to meet them shall not give rise to any right of compensation unless expressly agreed in writing.

• Collection from our premises: an estimated timeline will be communicated once the order has been placed. For urgent orders, please notify us at the time of ordering.
• National and international shipping: timelines will be detailed in the order confirmation depending on the carrier and destination.
• Bank transfer orders: orders will not be processed until payment has been confirmed in our account.

6.2 Processing times

Once an order has been received and payment confirmed, processing time will be 1 to 2 business days. Once dispatched, the Professional Client will receive a confirmation email with a tracking number. FOR INSECT FARMING accepts no liability for delays attributable to the carrier, unless its own negligence is demonstrated.

6.3 INCOTERMS

Unless otherwise expressly agreed, domestic deliveries will be made on DAP (Delivered at Place) terms. For international transactions, the applicable delivery terms (INCOTERMS 2020) will be specified in the corresponding quotation or order confirmation.

6.4 Receipt and transport damage claims

Delivery is deemed completed at the moment the carrier makes the products available to the Professional Client. If a parcel arrives damaged, the packaging is deteriorated, products are missing, or items show signs of damage, the Professional Client must:

• Note this expressly on the carrier's delivery note or receipt document.
• Notify FOR INSECT FARMING within 24 hours of receipt by phone (+34 601 67 26 33) or email (info@forinsectfarming.com).

Claims for transport damage or missing items notified outside this period will not be accepted.

6.5 Collection from our premises

For collection at FOR INSECT FARMING's facilities, the order holder must present their identity document and the order confirmation email. If collection is made by an authorised representative, a copy of the order holder's identity document and a signed authorisation must also be provided.

6.6 Orders with items of different availability

If an order includes both in-stock items and items on backorder or made-to-order, the shipping timeline will be calculated based on the longest expected lead time. In exceptional cases, FOR INSECT FARMING may split the order, dispatching available items first and the remaining items subsequently at no additional shipping cost to the client.

7. RETURNS POLICY AND COMMERCIAL WARRANTY

These return and warranty conditions are governed by the Spanish Commercial Code and applicable mercantile regulations for business-to-business (B2B) transactions. The consumer rights established under Royal Legislative Decree 1/2007 do not apply.

7.1 Returns by commercial agreement

FOR INSECT FARMING will accept returns exclusively in the following cases, subject to prior communication and express authorisation:

• Product with a manufacturing defect or defect of origin.
• Product that does not correspond to the confirmed order (error on the part of FOR INSECT FARMING).
• Product damaged during transport (reported within the 24-hour window specified above).

Returns based on unilateral withdrawal by the Professional Client will not be accepted, as this right is not enforceable under B2B contracts. Returns will also not be accepted for:

• Products customised or manufactured to order according to the client's specifications.
• Products liable to deterioration, contamination, or with a short expiry date (such as insect food or biological material).
• Products that have been used, handled, or whose original packaging has been opened or damaged.

7.2 Returns procedure

To initiate any return, the Professional Client must notify FOR INSECT FARMING in advance through one of the following channels:

• Email: info@forinsectfarming.com, including the order number and product reference.
• Phone: +34 601 67 26 33, during customer service hours.

No return will be accepted without prior authorisation. The item must be returned properly packaged in its original packaging.

7.3 Return shipping costs

Collection and reshipment costs will be allocated as follows:

• Error by FOR INSECT FARMING or defective product: all collection and reshipment costs will be borne by FOR INSECT FARMING.
• Return initiated by the Professional Client for reasons not attributable to FOR INSECT FARMING: shipping costs will be borne by the client.

7.4 Refunds

Once the returned goods have been received and inspected, FOR INSECT FARMING will process the refund or dispatch the correct product within a maximum of 14 calendar days from receipt. Refunds will be issued using the same payment method used for the original order.

7.5 Commercial warranty

The warranty period depends on each product and will be specified in the product listing or commercial offer. As a general rule:

• Machinery and equipment carry a minimum commercial warranty of 12 months from the date of delivery, unless a longer period is stated in the product documentation.
• The warranty covers manufacturing defects or material faults only. Defects caused by improper use, negligence, unauthorised modification, incorrect installation, normal wear and tear, or external causes are excluded.
• To make a warranty claim, the Professional Client must first contact the FOR INSECT FARMING Customer Service team, who will determine the most appropriate course of action (repair, replacement, or credit).

8. ONLINE STORE OPERATION

FOR INSECT FARMING reserves the right to modify its commercial offer (products, prices, promotions, and other terms and conditions) at any time without prior notice.

All reasonable efforts are made to ensure that the information published on www.forinsectfarming.com is accurate and free from typographical errors. Should a pricing error occur and a client has made a purchase decision based on that error, FOR INSECT FARMING will notify the client, who will have the right to cancel the order at no cost.

The languages used on the website and for formalising the contract of sale are Spanish and English.

Product photographs and images are published with the greatest possible fidelity; however, colour representation may vary depending on the user's device settings. FOR INSECT FARMING does not guarantee that colours shown correspond exactly to those of the actual product. For further information about a product before placing an order, please contact us via the channels listed in these Terms.

9. CUSTOMER SERVICE

For any enquiries, incidents, or complaints regarding orders or products, the Professional Client may contact the FOR INSECT FARMING Customer Service team through:

Email: info@forinsectfarming.com

Phone: +34 601 67 26 33

Contact form at www.forinsectfarming.com

Business hours: Monday to Thursday 7:00–18:00 | Friday 7:00–15:00 (CET)

10. APPLICABLE LAW AND DISPUTE RESOLUTION

These General Terms and Conditions of Sale, as well as the contracts of sale concluded through www.forinsectfarming.com between businesses or professionals, are governed by Spanish law and, where applicable, by European Union regulations.

10.1 Jurisdiction and venue

In the event of any dispute arising from the interpretation or performance of these Terms, both parties, expressly waiving any other jurisdiction that may apply, submit to the exclusive jurisdiction and competence of the Courts and Tribunals of Burgos, Spain.

10.2 Out-of-court dispute resolution between businesses

Prior to initiating legal proceedings, the parties undertake to attempt to resolve any dispute through direct negotiation or, failing that, through arbitration under the applicable Chamber of Commerce or another mutually agreed commercial mediation mechanism.

Note: The European Commission's Online Dispute Resolution (ODR) platform is available exclusively for disputes involving end consumers and does not apply to B2B commercial relationships governed by these Terms.

10.3 Contact details for complaints

VILLA INSECT S.L. | VAT No.: B09631706

Phone: +34 601 67 26 33

Email: info@forinsectfarming.com

VILLA INSECT S.L. | FOR INSECT FARMING | www.forinsectfarming.com

This document applies exclusively to B2B commercial relationships – June 2026